This is the "Home" page of the "Troubleshooting Off-Campus Connections to Databases" guide.
Alternate Page for Screenreader Users
Skip to Page Navigation
Skip to Page Content
How Do I...? Frequently Asked Questions Ask a Librarian Databases A-Z EWU Libraries Homepage

Troubleshooting Off-Campus Connections to Databases   Tags: access_databases, access_from_home  

Last Updated: Aug 2, 2012 URL: Print Guide RSS UpdatesEmail Alerts
Home Print Page

Troubleshooting Off-Campus Connections to Databases

Answer the questions below to help us diagnose your remote access connection problem.

1. Are you currently an EWU student, faculty or staff?

Yes: Continue on to Question 2

No: Only current EWU students, faculty and staff have access to our licensed databases

2. Are you using an ISP's proprietary browser, such as AOL or CompuServe?

Some versions of these browsers do not work well with all databases.

Yes: Follow the process below to open another browser

For Windows O/S:

  • Once connected to your Internet service, minimize your ISP browser window
  • Click the Start button and choose Programs
  • Click Internet Explorer or Netscape Navigator

For Mac O/S:

  • Once connected to your Internet service, minimize your ISP browser window
  • Click MAC Hard Drive and choose Applications
  • Click Safari or Firefox or Netscape Navigator

No: Continue to Question 3

3. Have you created a NetID password? (EagleNet PIN will not work.)

Yes:  Proceed to question 4.

No:  Please go to to verify your username and set a password. See NetID Account for more information.

4. Did you connect to the verification page?

Yes: Enter in the data requested exactly as stated in question 5

No: The network or server may be temporarily unavailable, please try again later

5. Did you enter in all the correct data?

  • You must enter your username -- this is a version of your name, usually your first initial and last name, and sometimes a number at the end.
  • You must then enter your password. See #3 if you do not know what this is.

6. Do you have your cookies disabled or limited on your Internet browser?

Your computer must be able to accept all cookies for this service to work

7. Does your browser block pop-up windows?

Some of our databases require pop-up windows. Changing your browser settings to allow pop-ups may solve the problem.

Other possible problems:

  1. You may not have an account in our system; call the Circulation Department at 359-7888
  2. Your library account may be expired or blocked; please contact the Circulation Department at 359-7888
  3. The service provider may be down.
  4. If you are still having difficulty accessing the online electronic resources remotely please call Doris Munson at 359-6395 or e-mail

Ask a Librarian

JFK Reference Desk

Riverpoint Campus Library

Have a question? Please ask using the chat box below!

This is monitored by librarians 24/7. If the EWU Librarians are unavailable because they are helping other students or the reference desk is closed, then your question will be answered by a librarian at another location.


Loading  Loading...